You will drive execution of operations and technology agenda, procedures, risk & control, training and business process alignment for both short term (interim) changes and for long term (strategic) changes.
As a single point of contact for end to end delivery of the project/program including planning, governance, risks and issues, you will also lead the detailed business analysis, business requirements gathering, process flows design and build/execute end to end testing strategy.
Liaising with other groups including technology, operations, finance, and others to form partnerships within and outside the immediate team and ensure mutual responsibilities and smooth execution of the change effort.
You will be accountable for ensuring appropriate governance of functions, risks and plans to ensure that managers are continually challenged in the right way to make significant and sustainable improvements that these are shared with peers and external partners appropriately.
Clearly articulate the roles and responsibilities for all stakeholders and will constantly monitor the risks so that support, escalation and resolution are aligned as the loan businesses are autonomous and have competing demands, including significant implications for compliance, regulatory or legal partners.
What we re looking for:
3-5 Years Financial Services experience.
5+ years of change management experience with responsibility for execution, process improvement and risk management & rolling out large scale changes
5+ years of experience on a commercial Loan platform preferably Loan IQ
Skills that will help you in the role:
MBA highly desirable.
Strong understanding of Loan IQ platform and hands on implementation experience is preferred
Awareness of key drivers of service excellence and operational efficiency, proven ability to think creatively & identify innovative solutions.
Proven experience of managing operational processes/ leading small teams.
Industry-wide or regulatory implementation highly desirable.
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